Refund Policy

1. Free Service Period

Prae is currently offered completely free of charge. During this introductory period, there are no fees charged by Prae to users or restaurants for using our platform. Any payments made through the platform are for food and services provided by the participating restaurants, not for the use of the Prae application itself.

2. Technical Issues - Prae Responsibility

Prae LLC will issue a full refund in cases where technical problems with our platform directly cause a failed or erroneous transaction. This includes, but is not limited to:

• Payment processing errors caused by the Prae platform
• System crashes or outages that result in duplicate charges
• Technical glitches that prevent order completion after payment
• Platform errors that cause incorrect order amounts to be charged
• Any other technical malfunction on our end that directly affects your transaction

To request a refund for technical issues, please contact us at info@prae.world with your order details and a description of the problem. We aim to process all valid technical refund requests within 5-7 business days.

3. Restaurant-Related Issues - Restaurant Responsibility

Prae LLC is a technology platform that facilitates ordering and payments. We are not responsible for issues related to the food, service, or operations of participating restaurants. The following matters are the sole responsibility of the restaurant:

• Food Quality: Cold food, undercooked food, food that does not match the description, incorrect ingredients, or food that is otherwise unsatisfactory
• Late Orders: Delays in food preparation or delivery within the restaurant
• Missing Items: Incomplete orders or missing menu items
• Wrong Orders: Receiving incorrect food items or variations
• Portion Sizes: Concerns about the quantity or portion of food received
• Allergies and Dietary Requirements: Issues related to allergen information or dietary accommodations
• Service Issues: Staff conduct, wait times, or general restaurant service quality

For any of the above issues, please contact the restaurant directly. The restaurant is solely liable for these matters and will handle refund or compensation requests according to their own policies.

4. How to Request a Refund

For technical issues related to the Prae platform:

• Email us at info@prae.world with your order number, date, and a description of the technical issue
• Include any screenshots or error messages if available
• Our team will review your request and respond within 2-3 business days

For restaurant-related issues, please contact the restaurant directly using the contact information provided on your receipt or within the Prae app.

5. Refund Processing

Approved refunds for technical issues will be processed to the original payment method within 5-7 business days. Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear in your account.

6. Limitation of Liability

Prae LLC acts solely as a technology intermediary between guests and restaurants. We do not prepare, handle, or deliver food. As such, we are not liable for any claims arising from the quality, safety, or timeliness of food and services provided by restaurants. Our liability is strictly limited to technical issues directly caused by the Prae platform.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at: